Refund policy

RETURN & REFUND POLICY

Last Updated: November 7, 2026

At BURAQQ.SHOP, customer satisfaction is important to us. We want you to enjoy every purchase and have a smooth shopping experience. If something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return:

Items must be unused, unworn and in their original condition.
Products must be returned with original packaging, tags and accessories.
Items must not show signs of damage caused by use or handling.
Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once unsealed, where permitted by applicable law.

These may include:

Wigs and hair products that have been worn, installed or altered.
Earrings and other hygiene-sensitive jewelry once their protective seal has been removed.
Personal care products that have been opened or used.
Personalized or custom-made products, except where faulty or otherwise required by law.

This policy does not affect your statutory consumer rights.

3. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us as soon as possible.

Please include:

Your order number.
A description of the issue.
Clear photographs or videos showing the problem, where applicable.

We will review your request and arrange an appropriate solution, such as a replacement, repair or refund in accordance with applicable consumer law.

4. Refund Process

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved:

Refunds will be issued to your original payment method.
Refund processing will normally take 5–10 business days after approval, depending on your payment provider.
Your bank or payment provider may require additional time to display the refunded amount.

For cancellations under applicable UK consumer law, refunds will be processed within the legally required timeframe.

5. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because they changed their mind.
If an item is faulty, damaged or incorrectly supplied, BURAQQ.SHOP will cover reasonable return costs in accordance with applicable law.
Original delivery charges will be refunded where required by law.

6. How to Request a Return

To start a return, contact our customer support team:

Email: azlanihsan3456@gmail.com

Please include your order number and reason for requesting a return.

Our team will provide the necessary return instructions.

Please contact us before sending any item back so we can assist you with the process.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not been processed or dispatched, we will make reasonable efforts to cancel it.

If your order has already been dispatched, you may need to follow the applicable return procedure. Your statutory cancellation rights remain unaffected.

8. UK Consumer Rights

Nothing in this policy is intended to limit or exclude your legal rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or other applicable consumer protection legislation.

Customers in the United Kingdom retain their statutory rights, including applicable cancellation rights for online purchases and remedies for faulty, misdescribed or incorrectly supplied goods.

9. Contact Information

For questions about returns, refunds or cancellations, please contact us:

Store Name: BURAQQ.SHOP

Legal Business Name: Ahmad Ahsan Limited

Company Number: 17381625

Registered Business Address: 1 Lombard Street, Leeds, LS15 0LT, United Kingdom